How to Report a Business Complaint
To report a formal complaint, please download and fill out the Public Complaint Form [revised 10-29-14]
The information that you provide to this office will assist us in evaluating your complaint and give the business that you are complaining against notice of the facts alleged. Please answer the questions in English as thoroughly as possible. If you are not comfortable answering in English, our staff will assist you.
It is also very important that you mention any documentation and evidence that you have related to your complaint.
Submit the form to our Department of Commerce office, on the 2nd floor of the Executive Office Building in Utulei, or email them to:
We will contact the business and investigate your complaint; a site visit will be conducted when and where warranted. Upon completion we will contact you and inform you of our investigation.